Who’s Who

 

Community Association Manager

A Community Association Manager (CAM) is a professional who works under the direction of the Association's Board of Directors to help manage the day-to-day operations of the community. While the Board establishes policies and makes decisions for the Association, the Community Association Manager implements those decisions, provides professional guidance, and oversees the administrative and operational responsibilities of the Association.


Community Association Managers serve as the primary point of contact for homeowners, Board members, and service providers while helping ensure the Association operates efficiently and in compliance with its governing documents and applicable Washington law.


Typical responsibilities include:

  • Serving as the primary liaison between the Board and homeowners
  • Coordinating maintenance, repairs, and capital improvement projects
  • Soliciting vendor proposals and managing service contracts
  • Conducting regular community inspections
  • Preparing Board meeting agendas and Board packets
  • Attending Board and Annual Membership Meetings
  • Assisting with budget preparation and financial reporting
  • Coordinating rule enforcement and compliance at the Board's direction
  • Processing architectural review applications
  • Responding to homeowner questions and service requests
  • Maintaining Association records and corporate documents
  • Assisting the Board with compliance under the Washington Uniform Common Interest Ownership Act (WUCIOA) and other applicable laws
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At NW Management Group LLC, our Community Association Managers are committed to providing knowledgeable, responsive, and proactive management services that help Boards make informed decisions while fostering well-maintained, financially sound, and thriving communities.


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The Board of Directors

Depending on the management agreement, some of the following responsibilities can be turned over to a managing company.

Board Officer Responsibilities



The officers of the Board of Directors are elected by the Board and are responsible for carrying out specific duties that support the governance and operation of the Association. While each officer has unique responsibilities, all Board members share the same fiduciary duty to act in the best interests of the Association.

President

The President serves as the chief elected officer of the Association and provides leadership to the Board. The President presides over Board and membership meetings, helps establish meeting agendas with management, facilitates Board discussions, and works to ensure Board decisions are carried out. The President does not have greater voting authority than other directors unless specifically provided in the governing documents.


Vice President

The Vice President supports the President and performs the President's duties when the President is unavailable. The Vice President may also oversee special projects or committees as assigned by the Board.


Secretary

The Secretary is responsible for ensuring the Association's official records are maintained. Typical responsibilities include overseeing the preparation and retention of meeting minutes, maintaining corporate records, certifying Association documents when necessary, and helping ensure required notices and records are properly maintained.


Treasurer

The Treasurer provides oversight of the Association's financial affairs. Responsibilities typically include reviewing financial statements, monitoring the Association's budget and reserves, helping prepare the annual budget, and working with management and accounting professionals to promote sound financial practices. The Treasurer oversees the financial process but does not typically perform the day-to-day bookkeeping duties.


Working Together to Build Strong Communities

A successful community association is built on the partnership between the Board of Directors, Homeowners, and the Community Association Manager. Each plays a unique and important role in creating a well-managed, financially sound, and enjoyable community.


Board of Directors

The Board of Directors is elected by the homeowners to govern the Association and act in the best interests of the community. Their responsibilities include:

  • Establishing policies and making Association decisions
  • Adopting and overseeing the annual budget
  • Maintaining and protecting Association assets
  • Enforcing the governing documents in a fair and consistent manner
  • Planning for the long-term financial and physical health of the community
  • Promoting a safe, attractive, and well-maintained neighborhood


Homeowners

Homeowners are members of the Association and play an important role in the success of their community. Most owners share a common goal of preserving their investment and enjoying a high quality of life.


Homeowners are encouraged to:

  • Comply with the governing documents
  • Participate in Association meetings and community events
  • Communicate concerns and suggestions respectfully
  • Support decisions made through the Association's governance process
  • Recognize that Board decisions are made for the benefit of the community as a whole


Community Association Manager

The Community Association Manager works at the direction of the Board of Directors to implement Board decisions and oversee the day-to-day operations of the Association.


Managers provide professional expertise by:

  • Serving as a resource for homeowners and Board members
  • Coordinating maintenance, vendors, and contractors
  • Assisting with budgets, financial reporting, and administrative functions
  • Managing multiple projects and priorities simultaneously
  • Identifying solutions to complex issues
  • Helping the Association operate efficiently and in compliance with its governing documents and applicable law


When the Board, homeowners, and management work together with mutual respect and open communication, the result is a stronger, more successful community for everyone.